Please contact your contractual partner's support-department for assistance first.

Feel free to contact us again under help@hexonet.support  if you do not receive the needed information/assistance from your contractual partner.  In that case it may be necessary for us to verify that you are the owner of the domain (provide us with an original and a translated copy of  the passport of the domain owner/ a copy of the business certificate).  Once received and validated, we will be able to assist you.